Returns

Order cancellation and withdrawal from the contract 

GOLDEN LION PRAG s.r.o. 

Address: 

V korytech 2307/21 

Prague 10 

Záběhlice 

10600 

ID 07696400 

Bank 0300 

Account number 286658712   

286658712 / 0300 

The buyer may withdraw from the contract within 14 days of receipt of the goods or the last part of the delivery, regardless of the method of receipt of the goods or payment. This period is intended to allow the buyer to become reasonably familiar with the nature, characteristics and functionality of the goods. 

The buyer is also entitled to withdraw from the contract at any time before delivery of the goods. 

The buyer shall send or deliver the withdrawal to the seller within 14 days. The buyer does not have to state the reason for which he withdraws from the contract. For ease of communication, it is advisable to include in the withdrawal the date of purchase or order/contract/sales receipt number, bank account and the chosen method of return. 

The seller is obliged to reimburse the buyer the full amount corresponding to the price of the goods and the costs paid for their delivery within 14 days of the withdrawal, in the same way in which the payment was received from the buyer. If the seller offers several options within a certain delivery method, he is obliged to reimburse the buyer the cheapest of them. The buyer must send or hand over the purchased goods to the seller within the same time limit at the latest. The goods should be returned to the seller (not on delivery) complete, preferably in their original packaging, and must not show signs of wear and tear or damage. The cost of returning the goods is borne by the buyer. 

If the buyer returns the goods in person at the seller's premises, the seller shall return the above payments to the buyer within 3 working days of withdrawal from the contract. 

If the returned goods are damaged due to a breach of the Buyer's obligations, the Seller shall be entitled to claim against the Buyer for the depreciation of the value of the goods and to set it off against the amount returned.